As a Technical Support Engineer, you will be the first point of contact for our customers, providing timely and effective support via email and chat. You will play a key role in ensuring customer satisfaction by resolving technical queries and guiding users through product usage and configurations.
Responsibilities:
- Provide high-quality support to international customers via email and chat for our WordPress, Shopify, and SaaS-based products.
- Resolve pre-sales and post-sales queries efficiently, adhering to defined support SLAs.
- Deliver a delightful customer experience by addressing queries with clarity, empathy, and professionalism.
- Analyze issues from the customer’s perspective to deliver accurate, actionable solutions.
- Act as a product consultant by understanding customer needs and mapping them to product capabilities.
- Assist customers by configuring the product to meet their specific requirements.
Requirements:
- 0–1 year of experience in the software or tech industry.
- 2024/2025 graduates in B.Tech, MCA, or B.Sc. (Computer Science or IT preferred).
- Hands-on experience in configuring or working with software products.
- Good understanding of JavaScript, HTML, and CSS. Knowledge of PHP is a plus.
- Strong communication skills in English (written and verbal) with a customer-centric approach.
- Solid analytical and troubleshooting abilities.
